Privacy policy
Last updated: July 9, 2026
This Privacy Policy explains how OVQEN collects, uses, stores, shares, and protects your personal information when you visit our website, shop with us, create an account, contact us, or interact with our services.
OVQEN operates this website and online store at https://ovqen.store. Our store is powered by Shopify, which helps us provide our website, checkout, payment processing, order management, and related shopping services.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Personal information means information that identifies you or can reasonably be linked to you.
Depending on how you interact with OVQEN, we may collect the following information:
Contact Information
This may include your name, email address, phone number, billing address, and shipping address.
Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as order history, payment confirmation, shipping details, and customer support records.
Payment Information
Payment details may include payment method, transaction details, billing information, and payment confirmation. Payments are processed through secure third-party payment providers. OVQEN does not store full payment card details directly.
Account Information
If you create an account, we may collect your username, password, account preferences, saved addresses, and account settings.
Communication Information
When you contact us, we may collect the information you provide, including your message, order number, photos, questions, complaints, or customer support requests.
Device and Usage Information
We may collect information about your device, browser, IP address, network connection, pages viewed, products clicked, time spent on the website, and how you interact with our store.
Marketing and Preference Information
If you subscribe to emails, offers, updates, or marketing messages, we may collect your communication preferences and engagement with our messages.
2. How We Collect Information
We may collect personal information in the following ways:
Directly From You
For example, when you place an order, create an account, contact us, subscribe to emails, complete checkout, or provide your information through our website.
Automatically Through Our Website
We may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve the shopping experience, remember your preferences, and support marketing or advertising.
From Service Providers
We may receive information from Shopify, payment processors, shipping providers, fulfillment partners, email platforms, analytics providers, fraud prevention tools, and other companies that help us operate our store.
From Third Parties
We may receive information from advertising partners, social media platforms, or other third-party tools where permitted by law and based on your interactions with our brand.
3. How We Use Your Information
OVQEN may use your personal information for the following purposes:
To Process and Fulfill Orders
We use your information to process payments, confirm orders, arrange shipping, deliver products, provide tracking, manage returns, and handle order-related support.
To Provide Customer Support
We use your information to respond to questions, resolve issues, review damaged or incorrect items, investigate delivery problems, and communicate with you about your order.
To Improve Our Store
We use information to understand how customers use our website, improve product pages, enhance checkout, improve customer experience, and develop better products and services.
To Send Updates and Marketing
If you subscribe or where permitted by law, we may send you emails, offers, product launches, restock alerts, abandoned cart reminders, and brand updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
To Protect Our Store and Customers
We may use information to detect fraud, prevent unauthorized transactions, protect accounts, secure payments, investigate suspicious activity, and maintain website safety.
To Comply With Legal Obligations
We may use your information to comply with laws, tax requirements, accounting obligations, legal requests, disputes, investigations, or enforcement of our policies.
4. How We Share Personal Information
We may share personal information only where needed to operate our store, provide services, comply with legal obligations, or protect OVQEN.
We may share information with:
- Shopify, which powers our online store
- Payment processors, to securely process payments
- Shipping and fulfillment providers, to deliver your order
- Customer support tools, to help us respond to inquiries
- Marketing and analytics providers, to improve communication and website performance
- Fraud prevention and security providers, to protect our store and customers
- Legal, regulatory, or government authorities, where required by law
- Business partners or successors, if OVQEN is involved in a business transfer, merger, restructuring, or similar transaction
We do not sell your personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
5. Shopify and Third-Party Services
Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our store in order to provide, protect, and improve Shopify-powered services.
Information you provide through our store may be processed by Shopify and by third-party service providers located in countries outside your country of residence.
Shopify may also process certain information independently according to its own privacy policies. You can review Shopify’s privacy information through Shopify’s official privacy resources.
6. Cookies and Tracking Technologies
OVQEN may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Support checkout and cart features
- Improve website performance
- Understand visitor behavior
- Support analytics and advertising
- Personalize parts of your shopping experience
You can manage cookies through your browser settings. Blocking some cookies may affect how the website works.
Depending on your location, you may also have the right to opt out of certain targeted advertising or data sharing.
7. Marketing Communications
If you sign up for OVQEN emails or marketing updates, we may send you product launches, offers, restock updates, brand news, and promotional messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:
ovqenofficial@proton.me
Even if you unsubscribe from marketing, we may still send important non-promotional messages related to your order, account, shipping, returns, or customer service.
8. Third-Party Links
Our website may include links to third-party websites, platforms, payment providers, shipping carriers, or social media pages.
OVQEN is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at ovqenofficial@proton.me so we can review and delete the information where required.
10. Security of Your Information
We take reasonable steps to protect personal information and help keep our website, checkout, and customer data secure.
However, no online system, website, or method of transmission is completely secure. We cannot guarantee perfect security.
Please avoid sending sensitive personal or financial information through unsecured channels.
11. How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, and accounting obligations
- Resolve disputes
- Enforce our policies
- Prevent fraud or misuse
Retention periods may vary depending on the type of information and legal requirements.
12. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to request a copy of your personal information
- The right to opt out of certain marketing or targeted advertising
- The right to withdraw consent where processing is based on consent
- The right to object to or restrict certain processing
- The right to appeal certain privacy decisions, where applicable